CONTACT US
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: heartandsolecincy@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size.
More than likely this means that this specific size is out of stock. We are constantly buying new shoes so we could get your size soon. Feel free to request this size on the contact us tab!
03
Shipping - How much is it and how long does it take?
Our shipping charge is $15 dollars and all of our labels are 2-3 day lables via UPS. Your shoes will be shipped either same day or next day.
05
Which methods of payments can I use?
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We accept cash, apple pay, & cards in store. Online we accept card only.
02
Do we take refunds?
All sales are final. Unfortunately, we will not be able to do a refund for your purchase.
04
Can I track my order?
You will receive a tracking number with the email associated with your order! All orders ship the next business day.
06
You’ve sent me the wrong items.
Please send a picture of the products to heartandsolecincy.com and call us immediately so we can sort out the return.